The ongoing shortage in available hospitality labour, and spiralling hospitality labour costs, is a big reason why hoteliers are now, more than ever, focusing on embracing new forms of cloud-based hotel technology, to help (now) smaller teams achieve more.

At any rate, the pandemic has “forced” the public to get more active using their smartphones, and significant usage skills have not only been learnt across QR codes and ecommerce smartphone ordering, and contactless payment, but these skills have now clearly become a habit.  And this habit is now rapidly becoming an expectation. 

An expectation that guests should be provided with a digital experience of the property.

You see, guests actively want to engage with a hotel or resort using guest messaging services and using safe contactless self-service tools to engage with the property’s outlets too.

They know the benefits of doing so are worth it. 

Low Touch, safe and self-distancing, contactless – of course. 
More accuracy with orders – yes.
Easier expense claims for corporates.
Easier to make repeat orders.
More time to peruse menus with no service attendant in too-close proximity.. 
Less awkward menu matching and upselling.
Less embarrassment in discussing one’s personal dietary conditions with menu filtering. 

Less loss in translation.

The hotel/resort property also clearly benefits:

- Savings on staff levels at a time when staff labour costs will affect the property’s future viability.

- the realisation that the technology can work in synergy with the service staff, acting as an enabler and connector.

- the understanding that the technology can take the heat off the front desk and service team members and keep guests perfectly satisfied.

- less wastage due to incorrectly recorded orders.

- seeing an emerging opportunity that’s easier to attain now with less effort, that is utilising the many exciting features of the technology, to pivot the hotel offerings to its neighbourhood.

- an opportunity to expand the hotel’s overall offerings for its guests through partnerships that can be enabled and published on its own branded digital guest experience platform to its guests.

- the right technology being an effective canvas for establishing a loyalty consumption programme, to keep guests spending on-site throughout their stay.

We are seeing the strong results coming through from properties that have already adopted technology to drive revenues, benefit from new efficiencies and who are also finding that the technology is in demand by their guests, saving them from having to invest in more hospitality labour when it is scarce (and price exorbitant).  As examples, our established property-curated and branded digital guest experience platforms in recovering-from-COVID markets are already seeing a 233% jump in guest engagement with our contactless ordering and engagement tools, with 43% of room service orders containing an extra line item too.

REVA Hospitality curates digital guest experience platforms - all-in-one place platforms, that are accessed with ease by the guest, or passing visitor, using their smartphone.  With no app download either.

It's an easy and frictionless way for guest messaging, and for guest viewing, ordering and paying ("in app" contactlessly) for hotel and resort offerings such as F&B, Room Service, Activities, Services etc safely via their own smartphone.

Our core offering, REVA Anywhere, carefully branded to your property, provides a complete digital guest experience covering:

• QR code enabled mobile ordering & contactless secure payment.

• Multiple "in app" payment options - Guest Bill To Room, e-wallets (WeChat Pay, Alipay, etc), cards.

• Meticulously Hotel/Resort branded with near infinite design flexibility.

• Fully fledged Guest Chat (+ AI-driven hotel knowledge base for optional usage)

• Pre-arrival Check In/Out facility

• Digital Compendium/services directory

• Multilingual

• Can be connected to most POS (if required)

• Class leading KPI-related data analysis, instant menu management, menu matching/upsell features, marketing/promotional capabilities. Loyalty program, gift cards, promo codes for B&B included, and lots more. 

Uniquely, the all-in-one technology can also be used by your team (via its back end) for ecommerce-enabled messaging, welcome messaging with upsell, satisfaction surveys etc to guests pre-stay or during their stay too, i.e. promotions via push notifications or text etc..  And being Open API-minded, we're happy to find a way to include whatever guest-facing tools you already subscribe to, into your REVA hub.

Currently, you can also have your property's own meticulously branded platform  established in just 2 weeks following our well-honed implementation process. 

Has your team started looking at getting equipped with mobile engagement and ordering tools to this point?