In traditional human delivered hospitality, whenever a guest or visitor requests an adjustment to their order, they'll often be greeted with a “no problem madam/sir, Ill take care of that” style of response.

However, with the rapid adoption of smartphone ordering, there is a fear amongst many hoteliers that the technology being adopted can in some ways preclude the human service team from assisting guests with their orders with their well-honed hospitality skills. And rightly so, as most smartphone technology has a QSR-orientation and is inherently inflexible when utilised in more relaxed hotel and resort dining/room service environments.

Accelerated by the pandemic experience, guests increasingly expect the choice of an available digital hotel experience so that they can effectively help themselves to your various hotel offerings.

That’s why we have taken steps to ensure that the REVA Anywhere guest experience technology, which has been developed specifically for hotel and resort environments, will empower your team to continue to provide those friendly and attentive adjustments, as well as suggested upselling on guest smartphone orders, thanks to its unique Open Cheque features.

This can also assist in minimizing the number of e-receipts that a guests may receive over a long lunch, in reducing the inevitability of multiple credit card transaction fees being levied on guests, and in eliminating the need for guests to continuously use their smartphone to place multiple orders over the course of an extended meal. Significantly less friction for the guest.

“No need to reach again for your phone sir/madam, I’ll just add these drinks to your order, and you’ll see it all appearing on the one bill”.

In our view, flexible Open Cheque functionality should really be a pre-requisite feature in hotel and resort smartphone ordering technology, particularly for any 4 or 5 star property, where fine dining skills have been and need to continue to be an important factor in the property's success.

By leveraging REVA Anywhere, with its Open Cheque ordering functionality, you can ensure that your team members' renowned hospitality skills continue to shine through in providing guests with a personalized, memorable experience.

Your operations will benefit too with higher average orders and a very efficient streamlined ordering process.



If you’d like to see how this feature works, we’re happy to provide you with a demo anytime.